GreenwardSupport
A real person reads every message, usually within one business day.
Include your plant's name and a screenshot if something looks wrong — it helps us help you faster.
Join the beta
Greenward is in testing on iPhone (TestFlight) and Android. Email us with the email address you use on your phone and whether it's an iPhone or Android, and we'll send an invite.
Common questions
How accurate is the diagnosis?
Greenward ranks the most likely causes and shows the evidence and a quick check for each, so you can confirm before acting. More photo angles (the problem leaf top and underside, and the soil) give a sharper answer. For valuable or rare plants, confirm with a local nursery or extension service.
Why did my watering date change?
Schedules adapt to light, pot type and size, drainage, season, weather and your soil checks. If you tap "soil still wet", Greenward waits longer next time; "bone dry" shortens it. The plant screen shows why each schedule is what it is.
I'm not getting reminders.
Open Settings in Greenward and tap "Turn on reminders", then make sure notifications are allowed for Greenward in your phone's Settings. You can choose the hour you receive your daily reminder.
I didn't receive my sign-in code.
Check spam or promotions for "Your Greenward sign-in code". Codes expire after a few minutes, so request a fresh one if it's been a while.
Is this plant safe for my pets or kids?
Each plant has a Safety card based on curated sources such as the ASPCA, matched to the pets and children you added to your home. In an emergency, call your vet, the ASPCA Animal Poison Control Center at (888) 426-4435, or Poison Control at 1-800-222-1222.
How do I cancel my subscription?
Subscriptions are managed by Apple or Google. On iPhone: Settings → your name → Subscriptions → Greenward. On Android: Google Play → profile → Payments & subscriptions → Subscriptions. Cancelling stops the next renewal; you keep access until the end of the period. We remind you before a free trial ends.
How do I get a refund?
Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com; for Google Play, through the Play Store order history. If you have trouble, email us and we'll help.
How do I delete my account?
In Greenward, open Settings → Delete account. This permanently removes your account, plants, photos and history. See our Privacy Policy for details.